Are your continuing education real estate courses approved by the Arizona Department of Real Estate?

Yes, all of our real estate continuing education courses are approved by ADRE.  You may verify this by going to ADRE's web site.  The school number for Online Course Providers is S10-0005, and the school number for Arizona Course Providers is S10-0003.

2.

Do I have to complete the course in one setting, or can I start and stop?

You may click the PAUSE button on any page which is not a "question" page.  Log back in by going to www.onlinecourseproviders.com, click ONLINE STUDENTS CLICK HERE, then click REGISTERED STUDENTS CLICK HERE.  When prompted, enter your UserName and password.  The classes you have not yet completed will be listed below.  Click the RESUME button beside the class you want to continue.  You'll pick up right where you left off.

3.

Can I take online classes on my iPad?

Yes, our classes are iPad compatible.  We officially support Internet Explorer, but many of our students have successfully completed courses on other browsers, on iPads or iPhones.

4.

I'm using a laptop that is not hooked up to a printer.  Can I still take your online classes?

Yes, you may take and complete the course on your laptop, and PRINT or REPRINT your certificates at a later time when you are connected to a printer.  To do this, log back in with your UserName and password, and choose the PRINT/REPRINT CERTIFICATE option at the bottom of the screen.

5.

Do I have to pass a test to get my certificate?

Per revised ADRE requirements which went into effect in 2010, all online real estate continuing education courses from all schools must have a minimum of 5 modules with a minimum of 5 instances of interactivity within each of the 5 modules, have end-of-module quiz questions, and 25 final examination questions.  The format which Online Course Providers has developed meets these standards and makes sure you are adequately prepared.  There are no "trick" questions; our questions are there simply to make sure you are reading.  By the time you take the final, you have seen every question which will be presented.  Most people pass our final exam on the first attempt.  But if you don't, you may simply take another final; you do not have to repeat the whole course.

6.

I need the course number before I take the class.  How can I get it?

Arizona Department of Real Estate has taken the position that course numbers may not to be given to licensees until successful COMPLETION of the course(s) on a school certificate.  Schools may not make course numbers available through advertising, print media, Internet, word-of-mouth, etc.  FYI, the numbers listed on the page where you purchased your courses from Online Course Providers are NOT the course numbers; they are internal tracking numbers.

7.

How do I get back in to my online course?

Log back in by going to www.onlinecourseproviders.com, click ONLINE STUDENTS CLICK HERE, then click REGISTERED STUDENTS CLICK HERE.  When prompted, enter your UserName and password.  The classes you have not yet completed will be listed below.  Click the RESUME button beside the class you want to continue.  You'll pick back up right where you left off.

8.

When I log in, it doesn't show the classes I've paid for.  What's up with that?

The system uses a UserName and password mechanism to provide you access to the classes you have purchased.  If the system does not find the UserName or password that you entered (for example, because you made a typo), it will not be able to match that UserName/password combination to the classes you've paid for.  Try re-entering your UserName and password.  Note that your UserName and password are case sensitive.  This means that if you typed "Dog" when you set your UserName and password up, that is different than "dog" "d0g" or "DOG".   If re-entering your password does not resolve the problem, there is an on-screen button where you can have your password emailed to you, or you may contact us for assistance at info@onlinecourseproviders.com, 480-949-1000, 520-861-8032 or 520-742-7240.

9.

I made a mistake when I entered my registration information.  How can I get it corrected?

Log in using your UserName and password (detailed instructions are elsewhere in this FAQ).  At the bottom of the list of classes are five buttons.  One of them will allow you to correct your email address, contact information, or registration information.

10.

My license number is incorrect on my certificate.  How can I get it corrected? 

The license number is extracted from the registration information you provided when you signed up for your classes.  If there is an error, log in using your UserName and password (detailed instructions are elsewhere in this FAQ).  At the bottom of the list of classes are five buttons.  One of them will allow you to correct your license number or other registration information.

11.

My course completion certificate did not print correctly.  How can I get another one?

Log in with your UserName and password, and choose the PRINT/REPRINT CERTIFICATE option at the bottom of the screen.  If you are having formatting issues, trying using Internet Explorer when you are printing your certicates.  Still having problems?  Contact us at info@onlinecourseproviders.com, 480-949-1000, 520-861-8032 or 520-742-7240.

12.

My course number is being rejected by ADRE.  What do I do?

All of our real estate continuing education courses are approved by ADRE.  Use the course number from the certificate that you printed out (NOT from the screen where you purchased the courses).  It is located in the middle of your course completion certificate, just about the course title.  The first two characters are alpha and the last four are numeric.  Enter the numbers exactly as shown.  Do not add any spaces, dashes, or other punctuation.

13.

Can you email, mail or fax me my certificate?

Yes, but there are several ways for you to avoid a duplicate certificate fee, as indicated in #4, #9, #10 and #11 or this Frequently Asked Questions document.  The duplicate certificate fee is $5.00 per certificate.  Requests will be filled within one business day of verification of your completion of the course and the receipt of duplicate certificate fee.  Please do NOT email credit card information for duplicate certificates, but rather contact us by phone at 480-949-1000, 520-861-8032 or 520-742-7240 or send your name, phone number and email address to info@onlinecourseproviders.com with a list of the certificates you need and we will contact you for your credit card information.

14.

What are your technical support hours?

Our "official" hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., however, we do check email a couple of times each evening and periodically on the weekend.

15.

I prefer to keep my money in Arizona.  Are you locally owned?

Yes, both Online Course Providers and Arizona Course Providers are Arizona businesses.  Administrative functions are based in Scottsdale, and technical support comes from Tucson, not from a foreign country.